A phone call will be made to the customers for further confirmation, upon receival of the online order.

Cancellation of order must be make 06 Hours in advance before the delivery date. Receiver's address must be correct to ensure someone to receive it, else your order will be cancelled and no refund will be made.

In no circumstances will the gift be change or in the case of perishable commodities will a fresh one be delivered. We will keep you inform through E-mail / Phone / Fax should these arise and make other necessary arrangement (might have additional charges if the order are to be re-send).

Substitution

Throughout the world seasonal and regional conditions may affect the supply and cost of flowers, foliages and fruits. Joaquim Florist reserve the right to make appropriate substitutions whilst maintaining the value of your Order.

The particular vases or basket shown will be supply where possible. Should these not be available, a similar value and style will be substituted. Joaquim Florist & Gifts P/L reserve the right to substitute to any out of stock products with another of equivalent or higher value for Food Hampers and Baby items.

Exchange

At Joaquim Florist, we pride ourselves to deliver flowers at their freshest. However, in the event you need an exchange, please call our office at (65) 6-3831188 and speak to our Customer Service personnel.

Merchandises & Services

All our merchandises are of merchandisable quality and they serve their intended functions.

Gift vouchers or Free Gifts are only applicable for purchases that are done offline, and not through the website.

Guaranties

All our merchandises are guaranteed to be fresh upon delivery.

Our webfront business policy offers goods and services of satisfactory qualities as defined in the Sales of Goods Act S14(2).

Privacy Policy

Customers Databases/Privacy

Joaquim Florist & Gifts Pte Ltd order forms are encrypted using Secure Socket Layer (SSL) technology before being sent over the Internet to your web browser.

This protects you from Internet "eavesdroppers" who might attempt to steal personal information about you, your credit card numbers or payment information. Joaquim Florist & Gifts P/L do not disclose any of our customers email addresses or information to other parties without prior consent of our customers.
Joaquim's customers' particulars are solely for the purposes of completing sales transactions. We are committed to maintain and protect the confidentiality of customers' personal data. Customers’ particulars are for the purposes of completing sales transactions, internal marketing and billing. The customers’ particulars will be retained for the convenience of customers’ future transactions. Should you need us to remove your information, please contact us at (65) 6-3831188.

Security

Without obtaining our Customers’ consent, Joaquim will not tamper with customers’ browsers or computers. Joaquim also endeavors to keep up-to-date policies and procedures to protect personal data.

Complaints Handling

Should you have any enquiries / complaint about your order, please feel free to contact us at E-mail : info@joaquims.com / Phone (65) 6-3831188 / Fax (65) 6-3832268.

Price

All prices are in Singapore Dollars and inclusive of Goods and Services Tax.

GST Reg No: M2-0114783-2

Joaquim Florist & Gifts P/L accepts the following credit cards:
* Visa
* MasterCard
* American Express
* Diners Club

There are NO
* Delivery Charges
* Relay Charges
* Additional Taxes
Service Charges

What you see on the item price is what you have to pay for. We ensure accuracy in our billing; all transactions are automatically processed when items are delivered.

Disclaimer

Joaquim Florist & Gifts P/L reserve the right to reject any order in any cases.

We may put orders on Hold (even though it's an urgent order) until the sender replies our e-mail or calls us. If the sender doesn't reply after certain period of time, we may need to cancel the order. This is to prevent fraud cases.